RTS set to fully end On Demand services next year, announces new fixed routes

As the sun began to set on a chilly January evening, Sarah Thompson stood at the bus stop in Henrietta, anxiously checking her watch. The RTS On Demand van had been her lifeline, transporting her to her job at a local grocery store. With the service's impending end, she felt a mix of uncertainty and concern about how she would manage her daily commute. For many like Sarah, public transit isn't just a convenience; it's a necessity that connects them to their livelihoods and communities. In a significant shift, the Rochester Transit Service (RTS) has announced plans to fully discontinue its On Demand services by 2027, a move that raises questions about accessibility for those who depend on these rides.

What Happened

RTS first began scaling back its On Demand services in September 2023, restricting weekend and late-night operations. The final curtain will fall on this service in two phases: January 22 will mark the last day for On Demand in Brockport, Irondequoit, Pittsford, and Webster, while April 2 will see the end of services in Greece, Henrietta, and the Lexington Avenue areas. This decision comes as part of a broader restructuring effort aimed at addressing a significant budget deficit of approximately $30 million.

In its place, RTS plans to launch new fixed routes starting April 5, 2024. These routes are designed to provide essential access to jobs, healthcare, and other vital services, ensuring that residents still have transportation options even as On Demand services fade into history. For instance, the Route 97 Elmwood Commuter will be extended in Henrietta, connecting riders to key locations such as the Rochester Calkins Road VA Clinic and the Henrietta Community Center.

RTS officials have cited inefficiencies and high costs as primary reasons for the service cuts, noting that On Demand services account for less than 3% of ridership but consume 14% of the operational budget. Each ride on the On Demand service costs approximately 6.5 times more than a ride on a fixed-route bus, prompting the need for a more sustainable approach to public transportation.

Community Reaction

The announcement has elicited a wave of responses from community members and local officials, many of whom express concern over the loss of On Demand services. State Senator Jeremy Cooney, who chairs the Senate’s Transportation Committee, has been vocal about the detrimental impact this decision will have on those who rely on public transportation for their daily needs.

“Public bus service is a critical part of our regional transportation network, serving more than 10 million people each year and supporting over 1,000 jobs,” Cooney stated. “The elimination of RTS On Demand is a direct hit to those who rely on its services each day and underscores the need for greater financial support.” His comments reflect a broader sentiment among residents who fear that these changes will disproportionately affect low-income individuals and families.

Voices from the Community

Sarah Thompson is not alone in her concerns. Many individuals who used the On Demand service to commute to work, attend school, or access healthcare services are now left searching for alternatives. One local resident shared, “Without On Demand, I won’t be able to get to my job on time. The fixed routes don’t serve my area well, and it’s going to be a challenge.”

The emotional weight of these changes is palpable. Families who have built their lives around the accessibility of public transportation now face uncertainty. As RTS CEO Miguel Velázquez noted, “The entire RTS team recognizes that this service restructuring will have an impact on our customers, and we do not take that responsibility lightly.”

Economic Implications

The decision to eliminate On Demand services is not just a transportation issue; it has broader economic implications. With the rising costs of living and inflation affecting many households, losing reliable public transit options can hinder job access and economic mobility.

RTS's restructuring is also a reflection of the changing landscape of public transportation funding. As costs rise and revenues fail to keep pace, agencies like RTS are forced to make tough decisions that can have lasting impacts on community members. “We have an obligation to ensure that we deliver service in the most reliable, efficient, and financially sustainable manner possible,” Velázquez emphasized. This commitment, while necessary, raises concerns about how low-income families will adapt to the loss of On Demand services.

Looking Ahead: New Routes and Opportunities

Despite the challenges posed by the end of On Demand services, RTS is introducing new fixed routes aimed at mitigating the impact on the community. The new routes will connect residents to essential locations, including job centers and healthcare facilities, ensuring that those who rely on public transit can still access crucial services.

The new Route 97 Elmwood Commuter, for example, will provide vital connections to the Henrietta Community Center and the Henrietta Public Library, which are important hubs for social services and community engagement. Additionally, the new route serving the Lexington Avenue/Lee Road area will connect residents to major employers like LiDestri Foods and Amazon, which could help alleviate some of the job access issues created by the loss of On Demand.

Moreover, RTS is actively engaging with stakeholders, including the president of SUNY Brockport, to explore potential solutions that align with the financial realities of public transportation while addressing the needs of students and faculty. This collaborative approach could lead to innovative solutions that enhance mobility for all community members.

Resources for Riders

As the community navigates these changes, RTS encourages residents to stay informed about the upcoming service adjustments. Those affected by the discontinuation of On Demand services can reach out to RTS customer service at 585-288-1700 for assistance and information regarding alternative transportation options.

Furthermore, RTS has made resources available on their website to help riders understand the new fixed routes and schedules. By providing clear communication and support, RTS aims to ease the transition for those who will be impacted by the upcoming changes.

Community members are also encouraged to engage with local advocacy groups that focus on public transportation issues. These organizations often provide valuable insights and resources to help residents adapt to service changes and advocate for improved transportation options in the future.

Conclusion

The decision to end RTS On Demand services marks a significant shift in public transportation for Monroe County. While the transition to new fixed routes aims to maintain access to essential services, the emotional and economic implications for many residents cannot be overlooked. As the community grapples with these changes, it is crucial for local leaders and residents alike to come together, advocating for sustainable transportation solutions that meet the needs of all citizens. The future of public transit in Rochester depends on our collective commitment to ensuring that everyone has access to the resources they need to thrive.